In France
Standard: by Colissimo , free from €195, or €9 for a lower amount
Home delivery against signature in 2 to 3 working days.
Express: by DHL , €9 for all orders
Home delivery against signature within 1 to 2 working days.
Internationally
Europe : by DHL, €9 for all orders
Home delivery against signature in 2 to 3 working days.
European countries served:
Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Netherlands, Portugal, United Kingdom, Sweden, Swiss.
United States and Canada : by DHL, €19 for all orders
Home delivery against signature in 2 to 5 working days.
Asia : by DHL, €25 for all orders
South Korea, Philippines, Taiwan, Singapore, Hong Kong, Japan.
Home delivery against signature in 2 to 5 working days.
Oceania : by DHL, €25 for all orders
Australia and New Zealand.
Home delivery against signature in 3 to 5 working days.
For all orders outside the European Union, import customs fees may apply and are the responsibility of the customer. The Customer pays the costs upon receipt.
In the event of refusal of delivery by the Customer, or if the Customer does not collect the package, delivery costs will be deducted from the reimbursement of the item up to €19 for the United States, Canada and the Kingdom -United , and €25 for all countries in Asia ( South Korea, Philippines, Taiwan, Singapore, Hong Kong, Japan) and Oceania (Australia and New Zealand).
Order compliance
It is the Customer's responsibility to ensure, upon receipt of the package, the conformity of the items.
Any anomaly concerning damaged exterior packaging, damaged products, missing products must be reported to the carrier.
Any product that does not conform to the order must be notified within 24 hours by registered letter or by email to customer service at the following address: hello@fleuron.paris
FLEURON PARIS undertakes to cover the return costs for any product deemed non-compliant according to the criteria of model, color, or defective product.
Once this limitation period has expired, FLEURON PARIS disclaims all liability.
Returns and withdrawal
In accordance with article L 121-20 of the Consumer Code, the Customer has a period of 14 days from receipt of the items ordered to exercise their right of withdrawal without having to provide reasons or pay penalties. .
The date of the delivery receipt made available by the carrier constitutes the start date of this withdrawal period.
The return is offered in Metropolitan France up to 1 return per year and per household. To benefit from this, the Customer can send their request by e-mail to hello@fleuron.paris, mentioning the order number and their contact details.
In the event of a return, the customer must keep proof of this return, duly stamped by post. In the event of a transport dispute, proof of deposit is mandatory in order to carry out an investigation with the carrier.
Returns from any country other than France are the responsibility of the customer. If the customer does not have a transport solution, FLEURON PARIS undertakes to send a return voucher with DHL to the customer and will deduct €25 from the amount of the refund to the customer.
The products must be unworn, unused, with their label, and returned in their original packaging and accompanying documents.
Products damaged, soiled or returned incomplete will not be taken back, exchanged or refunded.
Return processing time: 2 to 3 working days after receipt of the products.
Reimbursement time: 5 to 7 working days directly to your bank account, and immediately via Paypal